Refund Policy

Last updated: [OCT 2026]

Thank you for choosing EttaRanii. We take pride in delivering considered, high-quality creative direction, content creation, marketing and consultation services. Because our work is bespoke and time-intensive, this policy explains clearly how refunds work. By booking or paying for any service, you agree to the terms below.

1. Our Services

This policy applies to all services offered by EttaRanii, including:

  • Creative direction and brand strategy

  • Content creation, including photography, film, video and UGC

  • Social media and marketing campaigns

  • Consultations, workshops and strategy sessions

  • Digital products, templates and workbooks

2. Deposits and Booking Fees

A non-refundable deposit of 50% is required to secure your booking. The deposit reserves your date, our team and our resources, and covers initial planning and preparation. It is non-refundable, but it can be put towards a rescheduled booking where Section 5 applies.

3. Consultations and Strategy Sessions

  • Cancel or reschedule at least 72 hours before your session for a full refund or free rescheduling.

  • Cancellations made less than 72 hours before your session are non-refundable.

  • If you miss your session without notice, the fee is forfeited.

  • If we cancel or are unable to attend, you will receive a full refund or the option to rebook.

4. Creative Direction, Content Creation and Marketing Projects

Because these services involve time, planning and creative work that cannot be undone, refunds are based on how far the project has progressed:

  • Before work begins: a full refund, less the non-refundable deposit.

  • After work has begun (planning, concepts, scripting, shoots, production or campaign setup): you will be charged for work completed up to the date of cancellation. Any remaining balance, less costs already committed to third parties, will be refunded.

  • After delivery of final content or assets: no refunds are available, as the work has been completed and delivered.

  • Ongoing or retainer services: cancel with [30 days'] written notice. Fees already paid for the current period are non-refundable.

5. Rescheduling

Shoots, events and sessions may be rescheduled once, free of charge, with at least [7 days'] notice, subject to availability. Further changes, or changes made with shorter notice, may incur a rebooking fee of up to [X]%. Work that has already been booked or arranged with third parties, such as locations, models, hire or travel, may not be refundable.

6. Revisions

Each package includes the number of revision rounds stated in your agreement. Revisions are the way we resolve any concerns about the work, so we ask that feedback is shared within [7 days] of delivery. Dissatisfaction with a creative style that was agreed in the brief, approved concepts or moodboards does not qualify for a refund.

7. Non-Refundable Items

The following are non-refundable:

  • Deposits and booking fees (except as stated in Section 5)

  • Completed and delivered work

  • Third-party costs already paid on your behalf, such as props, locations, talent, printing, software or ad spend

  • Advertising budgets once campaigns have launched

  • Digital products, templates and downloadable resources once accessed or downloaded

8. When You May Be Eligible for a Refund

We will consider a full or partial refund where:

  • We are unable to deliver the agreed services

  • The delivered work materially differs from the agreed scope and we are unable to resolve this through revisions

  • You were charged in error or charged twice

9. Your Statutory Rights (UK Customers)

If you are a consumer purchasing services online, you have a 14-day cooling-off period from the date of booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin work within this period, you must confirm this in writing, and you will be charged for the work completed up to the point you cancel. Nothing in this policy affects your statutory rights.

10. How to Request a Refund

Email [email address] with the subject line "Refund Request" and include:

  • Your full name

  • Your order or invoice number

  • The service booked

  • The reason for your request

We will acknowledge your request within [2 business days] and respond with a decision within [7 business days]. Approved refunds are returned to your original payment method within [5–10 business days], depending on your bank or payment provider.

11. Disputes

We would always rather resolve any concern directly. Please contact us before raising a payment dispute or chargeback so we can work with you to find a fair solution.

12. Changes to This Policy

We may update this policy from time to time. The version in place when you booked will apply to your service.

Contact Us

EttaRanii
Email: [info@ettaranii.com]
Website: [ettaranii360.com]
Location: 45 Albemarle Street, Westminster, W1S 4JL, United Kingdom